Articles

Why apologies matter in workers' compensation

Lauren Finestone

Apologies can have real meaning in the work injury industry, which revolves around supporting people through physical, emotional and often life-altering experiences. Here are some tips for how to say sorry well.

Apologies are powerful in any field. But they can have real significance in the work injury industry, which revolves around supporting people through physical, emotional and often life-altering experiences.  Many RTW professionals encounter deeply personal situations as they help people navigate the aftermath of workplace injuries. Unfortunately, misunderstandings, delays and communication breakdowns do happen and can sometimes leave injure...

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