Articles

Claims Process: the stress of making a claim

A. Richey

When a worker is injured, there might be fears for their job stability, financial burdens, or concern that they will never be able to regain their previous lifestyle.

A further difficulty which needs to be addressed is the stress directly associated with the claims process. According to a study by Grant et al (2013), 44% of people making a transport accident or workers compensation claim found the process to be very stressful. Six years later, the researchers found that claimants who reported higher levels of stress also had significantly higher levels of disability, anxiety, depression and lower qualit...

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