How-to guide: Calling psychological injury claimants

Gabrielle Lis

Delaying contact with workers who’ve claimed for psychological injury can delay return to work. This article outlines why, how and when to make *that* call.

According todata drawn from the National Return to Work Survey 2013 and 2014, a staggering 64% of workers who lodge a claim for psychological injury are never contacted by their employer about the injury they sustained. From a certain perspective, this makes sense. Talking with a worker about his or her compensation claim must be a daunting prospect, especially if the claim is for psychological injury. There may be a fear of saying the wro...

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Published 28 September, 2016 | Updated 11 October, 2016