The brain science of good boss, bad boss
This article is based on The Brain and Emotional Intelligence: New Insights, by Daniel Goleman. Working in injury management sometimes means working with "difficult" people: people who are stressed, scared, hurting, perhaps bitter. Working with difficult people can make us difficult in turn. Irritation, frustration, anger or apathy can get the better of us. We might snap at a co-worker, manager or client. We mi...
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