The general manager who rang Reaching a senior leader sounds like something that needs a business case and a slot on the executive agenda. But most of it happens in 15 minutes, on a case that is already open, with a leader who has agreed to see you. Here is what one looks like. A coordinator at a manufacturing site has a fitter off work for 5 weeks with a shoulder injury. The return to work plan is in place. She has been coaching the site's sup...