Blogs under ‘Policy’

Dr Mary Wyatt | Published: September 27, 2016
Does WorkSafe have a problem?
Today Gabrielle has written about the Victorian Ombudsman's report into management of workers compensation claims in Victoria, published September 2016.
The report outlines the experiences of around 65 claimants under the workers compensation scheme in Victoria, and the difficulties they faced. The report also takes into account views of scheme participants, many who came forward to express their concerns about how the scheme operates.
WorkSafe's response is published on page 164 of the detailed and concerning...
Dr Mary Wyatt | Published: March 18, 2016
Metrics are one of those things we love to hate. "You can't manage what you can't measure" is often quoted to justify putting a number on every activity in the attempt to increase effectiveness. 
But the response noting that there are "Lies, damn lies, and statistics" shows what tension we have about measuring things.
Perhaps it is not the fact that we are looking, but rather the perception that we don't always look with understanding that causes the negative reaction.  
Why is it that we often get metrics wrong?  Problematic metrics either measures an...
Dr Mary Wyatt | Published: March 18, 2016
Last time we discussed why metrics are often considered problematic by the people doing the work that the metrics are intended to measure.
So where does this leave us? There are three kinds of metrics that make sense: measures of purpose-driven activity, measures of effectiveness and measures of unintended consequences.
Measures of purpose driven activity look first at what we want to achieve. Suppose we decide we want to focus on client satisfaction, and we believe that responsiveness to enquiries is a key factor.
That sort of goal requires us to measure...
Dr Mary Wyatt | Published: June 30, 2015

Today I want to talk about Occupational Epidemiology.

That might include studying an epidemic, such as the spread of the AIDS virus. It might involve studying the occurrence of asthma, which groups of people get asthma, and what factors might increase the risk of asthma in the various demographics.

Occupational epidemiology studies what happens to the population of people who are working. For example, do brick layers get more shoulder problems than bank managers? Which chemicals tend to induce asthma? Which body movements increase the likelihood someone will experience neck or...

Robert Aurbach | Published: April 21, 2015

The "lassiez-faire" style of regulation is based upon trust in the natural relationships of the stakeholders and service providers.

In a "laissez-faire" system, the mutual needs of the parties and market forces in the environment are presumed to balance one another in ways that yield a smoothly functioning system with minimal intervention.

One example of a "laissez-faire" administrative scheme is Tasmania. For the most part, the scheme gets along with minimal resources and staffing by virtue of reasonable trust in the power of the stakeholders and service providers to control...

Robert Aurbach | Published: April 07, 2015

The scenario is familiar. The regulator is dictating procedures, limitations or reporting requirements that are stifling innovation and your effectiveness. Worse, your industry is being blamed for lacklustre results, in an environment where good outcomes are next to impossible to achieve.

Alternatively, the regulator is treading water in an environment that demands action if fair access and opportunity are to be achieved.

You can try to live with it, and play along with a system that seems completely uninformed about the needs and demands of your role, or you can try to...

Robert Aurbach | Published: March 05, 2015

Collaborative regulation, based upon mutual respect between the regulator and members of the regulated industries, is less common than the other styles. 

There are examples in Australia of collaborative processes, such as the revision of the dispute resolution system in Western Australia and improvements in customer service in Queensland.  

Conscious collaboration is a little more common in some of the North American jurisdictions. 

For instance, in the State of New Mexico the issue of access to medical information about the claimant was a political and legislative...