For injured workers, are insurers the rock and treaters the hard place?
Workers view insurer / healthcare provider relationships as adversarial and hamstrung – but they also have clear ideas for improvement…
In Europe, North America and Australia, injured workers describe the relationships between insurers and treating healthcare professionals (HCPs) as adversarial and constrained by organisational pressures. This evidence comes from a systematic review of ten high-quality studies that was conducted by Elizabeth Kilgour, Agnieszka Kosny, Donna MacKenzie and Alex Collie, published in 2015. (The researchers also looked at the relationship between work...