Research Updates

Listening to emergency call-takers

RTWMatters team

It's a tough job with few supports, and far too little research into health and wellbeing outcomes. What do we know about 000 stress, and positive steps that might ease it?

Emergency call-takers "are the true first responders," according to research funded by the Ambulance Employees Association of South Australia. These are the people who answer the phone when we call 000, speaking to members of the public who have been injured or taken ill and briefing paramedics on what to expect when they arrive at the scene. However, these vital workers remain hidden from view, with little appreciation for the unpredictable and ...

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