This exploration of the Messaging Matters IECCC Framework, a recently launched It Pays to Care initiative, will demonstrate how effective communication strategies can transform challenging workplace conversations and significantly improve recovery outcomes. 

Dr. Mary Wyatt and Rhea Mercado will share how what we say—and how we say it—directly influences worker health, expectations, and engagement in the return-to-work process.

Key topics include:

• Understanding the IECCC Framework's core principles: Introduce, Educate, Clarify, Collaborate, and Coordinate
• Practical application of conversation roadmaps for common challenging scenarios in workers' compensation
• Evidence-based communication techniques that increase RTW likelihood by up to 25% for physical injuries
• Strategies to reduce perceived injustice and improve recovery through better stakeholder communication
• Implementation options for organisations looking to embed the framework in their systems and processes
• Real-world examples of how clear, supportive messaging transforms case management challenges into opportunities

Dr Mary Wyatt

Dr Mary Wyatt is an occupational physician who’s been active for over 30 years in clinical practice, research, teaching doctors and policy development including the creation of the original Health Benefits of Good Work through AFOEM and now It Pays to Care.

Rhea Mercado

Rhea Mercado is the founder of The Intelligent Rebellion and Threesticks Training & Development. With over twenty years of experience spanning clinical environments, workplace rehabilitation, and injury management, Rhea brings her unique perspective and lived experience to the It Pays to Care team.

We welcome guests to join us. 

Register here to attend the live event

Can't attend? Register here to receive the webinar recording.

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Professional Development: You will receive a certificate of attendance for the webinar. Please check with your certifying organisation if you are eligible for CPD points for the webinar.