Psychological injury claims tend to run longer and cost more than physical injury claims, and the way a worker is treated along the way can shape their recovery as much as the treatment itself. Drawing on around 30 years of clinical work with injured workers, clinical psychologist Lisa Irving looks at why recovery stalls, and what doctors, employers and insurers can do differently from day one.
What psychological injury (including work-related PTSD) looks like, and why recovery can get stuck
How delays, claim decisions and communication style affect a worker's mental health
Practical ways to bring compassion into everyday claim management without blurring roles
De-identified real-world lessons on what helps people get back to work, and what gets in the way
Clinical psychologist, Founder of Virtuosa AI
Lisa Irving is a Perth-based clinical psychologist with around 30 years' experience in psychological injury, workers compensation and PTSD. She works with injured workers, writes medico-legal and independent reports, and supervises psychologists who want to build confidence in workers compensation work. Lisa is passionate about getting more clinical psychologists understanding how to work in the workers compensation system, and about the part kindness plays in recovery, from the first conversation with a claims officer through to a safe return to work.
She is also the founder of Virtuosa AI, an Australian report-writing platform that helps psychologists produce high-quality, defensible reports while keeping the clinician in control. Lisa speaks regularly to employers, insurers and allied health professionals, and brings a practical, human (and occasionally humorous) lens to a system that can often feel anything but.
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