Most organisations measure injury performance after the fact — but what if you could get ahead of the curve? This webinar examines how shifting from lag indicators to lead indicators transforms injury management from reactive to predictive, and why immediate intervention and accountability are the cornerstones of better claim outcomes. Drawing on real-world experience in a large health service, Eva will explore:
Eva Lai is the WHS Manager for Gold Coast Hospital and Health Service, overseeing the injury management portfolio. With over 20 years' experience across workers' compensation, income protection and health management, Eva specialises in developing tailored injury management strategies, driving organisational reform, and building cultures of continuous improvement. Her leadership has been recognised by Best Practice Australia and Ernst & Young. Eva holds qualifications in Languages and Linguistics alongside postgraduate qualifications in workplace rehabilitation and business management.
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