The heart of RTW

Shannon McLaughlin

In this dispatch from the desk of a RTW Coordinator, a stint as a claimant brings a whole new perspective on case management...

I had always coordinated my company’s RTW program, and thought that I had a comprehensive understanding of RTW. However, an accident at a work function provided me with a unique glimpse of the other side, that of the injured party, and it has shaped my thoughts on RTW ever since. In November 2001 I attended a work function at a restaurant modelled on a country pub theme with polished floorboards and its own brewery. It was a beautifu...

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Published 30 August, 2010 | Updated 13 November, 2012