Webinar recording — Optimising case management: RTWSA's evolving strategies for effective return to work
Michael Francis, CEO, ReturntoWorkSA
Effective case management is a key element for successful recovery and RTW. In this webinar, Michael Francis, CEO of ReturnToWorkSA, discusses what lies behind the excellent results produced by ReturnToWorkSA's case management system.Return to Work SA (RTWSA) has focused on improving case management to improve return to work (RTW) outcomes, with reduced disputes, and lower staff turnover. CEO Michael Francis recently outlined the key elements that have contributed to this success. The reforms focused on five critical areas: early triage and decision-making, timing of first visits, appropriate caseloads, capability building, and embedding a culture of care. Early triage ...