Services beyond the scheme — EML's approach to supporting injured worker’s recovery
In line with a wider shift in insurance care, EML and other forward-thinking claims organisations are broadening their focus beyond traditional scheme boundaries. By addressing the holistic needs of injured workers, they’re paving the way for a more person-centred model of support and recovery.
Holistic case management is common in healthcare and social services. But workers’ comp schemes have traditionally operated within strict legislative boundaries. This can leave injured workers struggling with challenges that fall outside the scheme's scope, especially when their entitlements end. Recognising this gap, EML has launched 2 programs — Recovery case management and Transition support services — that help workers addr...
Published 11 February, 2025 | Updated 11 February, 2025