Communicating About Pain and Injury

Dr Mary Wyatt

Effective communication is a vital skill in general, but comes into play especially when dealing with injured employees taking time off work. Knowing how to talk and actively listen can dramatically help the RTW process.

Contents 1. The importance of communication 2. Key elements of successful communication 3. Active listening What is active listening? Benefits 4. Barriers to effective communication Supervisor barriers Employee barriers 5. The Arc of Distortion Why does the Arc of Distortion occur? 6. Effective questioning Which questions to ask, when Asking versus telling: main benefits Open-ended questions 7. Wh...

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