Articles

Putting the human touch on case management

Stefanie Garber

Case management in South Australia should address the complexity of human nature, according to a recent paper by Robin Shaw.

South Australia’s workers' compensation scheme is plagued by high costs, low performance outcomes and “long tail” cases, which drag on without closure. Robin Shaw argues that the scheme is struggling due to poorly designed legislation and inflexible case management. Although Shaw’s focus is on South Australia, his comments on claims management are informative for return to work professionals across the country...

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