Spanner in the return to works

Gabrielle Lis

Are over-worked, inexperienced and uncompassionate insurer staff jeopardising RTW outcomes?

When we spoke to worker advocate Rosemary McKenzie-Ferguson (read about our conversation with her  here and here) about some of the difficulties workers in the Australian compensation system face, she identified the attitudes of insurer claims agents as one of the major barriers to both rehabilitation and return to work. “Being a claims agent for some people is their first job out of uni. They have no idea, they’ve got no l...

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