System satisfaction?

Gabrielle Lis

Satisfaction with the claims process affects the long term financial, social and health outcomes of compensation recipients. How do we increase it?

Independent of their injury or illness, workers’ compensation recipients may face a grim future. In fact, claimants sometimes exit Australia’s compensation systems worse off in a number of ways than they enter them. Negative consequences experienced by ill or injured workers may be extremely disruptive to their lives and may have a detrimental effect on their family too. On behalf of WorkCover Tasmania, researchers at the Schoo...

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Published 31 January, 2010 | Updated 18 February, 2014