Decision-making justice Part 2. Getting it right. A MUST READ for Claims Managers
How you cannot afford to get it wrong, and how you can get it right.
A fair decision making process impacts people’s sense of how they are dealt with, and it affects how they deal with the decision. A poor decision making process has recently led to much angst in the United Kingdom. The Work Capability Assessment was introduced in the UK in 2008, to assess whether 1.6 million people should continue to receive welfare benefits. In a recent review of the Work Capabilit...