Decision-making justice: Part two
Another must read for claims / case managers: how you cannot afford to get it wrong, and how you can get it right.
A fair decision making process impacts people’s sense of how they are dealt with, and it affects how they deal with the decision. A poor decision making process can lead to much angst. The Work Capability Assessment was introduced in the UK in 2008, to assess whether 1.6 million people should continue to receive welfare benefits. In a subsequent review of the Work Capability Assessment scheme it was noted that 40%...