Apologies go a long way in work injury

Stefanie Garber

Offering injured workers an apology is likely to decrease long-term claims and improve outcomes for all parties.

In workers’ compensation, as in love, sorry seems to be the hardest word. Employers and insurers are frequently advised to avoid apologising for fear of admitting liability. However, this aversion to apologies may be doing more harm than good, according to a paper by NSW Deputy Ombudsman Chris Wheeler. Apologies are likely to result in quicker resolution of claims as well as better outcomes for employers and workers. Le...

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Published 28 August, 2013 | Updated 08 October, 2013