Articles

Using telephonic case management for assessment and triage

Dr Mary Wyatt

Telephonic methods can be used to assess the clinical and work participation needs of people with common health problems.

This is one of a series of articles on the use of telephone for case management, based on a recent UK report. Click here for an overview of telephonic case management. There is robust evidence from numerous sources that telephonic methods can be used to assess the clinical and work participation needs of people with common health problems.  And that use of the telephone can be as effective as face-to-face approaches. Common health...

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