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Case Study: It pays to do the right thing, even when dubious about a claim

Dr Mary Wyatt

Michael was a 48-year-old machine operator. He had been at the workplace for nine months. During his probation period he worked well, but once permanent he missed considerable time from work with unplanned absences.

Michael attended late for work once or twice a week, and was unresponsive to discussions with his supervisor about changing his work performance. He received his first warning. Six weeks later, Michael lodged a claim for a work-related neck injury. His job required overhead lifting, filling a hopper. He said that he hurt his neck doing this activity and that his pain became worse the next day. There were no witnesses to the incident. &...

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