Articles

Common-sense claims processes are on target

Dr Mary Wyatt

In some jurisdictions, claim lodgement processes have become more user friendly and proactive about early intervention. What are the benefits?

This is the tenth year of RTWMatters, a milestone that’s inspired us to think about some of the success stories this decade has seen in the field of return to work. The growing emphasis on early intervention is one. It’s hard to imagine now, but twenty years ago "early" intervention was considered to be acting within the first 3 to 6 months of a claim. Over time we have realized that "early" really should me...

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