What do case managers value about their work?

Gabrielle Lis

Forty-six Australian case managers tell Return to Work Matters about the most rewarding aspect of their role.

An open-ended question in the 2021 Return to Work Matters Case Management Survey asked participants to describe what they found most rewarding about their work. Based on the 46 individual responses received, the RTWMatters team identified six broad rewards intrinsic to case management: Achieving; Helping; Personal connections and relationships; Acknowledgement; Belief in the personal and social value of recovery and RTW; and Meeting tech...

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