Research meets practice in QBE's partnership to better claims outcomes
QBE Insurance has collaborated with the University of Newcastle's Centre for Rehab Innovations (CRI) to improve psychological injury management in workers' compensation claims.
As psychological injury claims present complex challenges, with case managers having to navigate the delicate balance between support and investigation, the need for innovative solutions has never been more pressing. QBE Insurance’s collaboration with the University of Newcastle's Centre for Rehab Innovations (CRI) is an example of taking an innovative approach. Their project had 2 objectives: improving claims management processes w...