Articles tagged under ‘Supporting the supporters’
Articles 1 - 27 of 27
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What AI sentiment analysis is revealing about claims and caller experience
AI-driven analysis of phone conversations is helping Gallagher Bassett understand service gaps, reduce complaint risk and support claims managers exposed to challenging calls.
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Research meets practice in QBE's partnership to better claims outcomes
QBE Insurance has collaborated with the University of Newcastle's Centre for Rehab Innovations (CRI) to improve psychological injury management in workers' compensation claims.
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A new guide to support medical practitioners in the workers' comp system
WorkCover WA has a new guide to help medical practitioners navigate the workers' comp and injury management system.
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Are you aware of your biases? And how can you keep them in check?
Are you aware of your biases? Or are they unconscious? And what does this mean for how you make decisions in workers’ compensation?
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The case for empathy — not just a buzzword in workers’ comp
Empathy is not just a buzzword in workers' compensation. It’s a powerful tool that can transform our interactions with and lead to better outcomes for injured workers.
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Navigating whiplash online — does an e-resource help insurers and clinicians?
This is a summary of a presentation by Professor Rebbeck and Dr Carvalho-e-Silva at the Research to Real World for Compensable Injury Symposium in June 2024 about a tool to improve outcomes for people with whiplash-associated disorders.
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New guidelines for treating PTSD in emergency workers
New guidelines provide more detailed guidance on how to assess, treat and manage the rehabilitation of emergency workers with PTSD.
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Speak to recover — the art of messaging in injury care (Part 3)
Dr Mary Wyatt explores the effects of communication on work-related injuries. In the final part of this summary of her webinar, Dr Wyatt looks at examples of where messaging has been done well, asks ‘where to from here?’ and suggests how you can be involved.
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The positivity prescription for better recovery and RTW outcomes
Having a positive attitude can help recovery and RTW.
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Speak to recover — the art of messaging in injury care (Part 2)
Dr Mary Wyatt explores the effects of communication on work-related injuries. In Part 2 of this summary of her webinar, she uses the example of back pain to explore what messages we usually give patients, and how we can do better.
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Speak to recover — the art of messaging in injury care (Part 1)
Dr Mary Wyatt explores the effects of communication on work-related injuries.
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Evidence-based messages about self-management
Messages that empower people to self-manage their injuries contribute to better RTW and recovery outcomes.
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The feel-good factor — why your thoughts and emotions matter to recovery
Injured workers will benefit from the message that their thoughts and emotions can affect how well they recover from injury or illness.
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Nine to thrive — the health benefits of work
An important message for healthcare providers to give injured workers is that working is good for their recovery and their health.
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It pays to share (evidence-based messages)
Ten reasons to share the key messages from It Pays To Care with everyone who works with workers’ compensation claimants.
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When inactivity hurts and movement heals
An important message for healthcare providers to give injured workers is that inactivity is more risky than moving.
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Messages to help people with back pain get their lives back
Anne’s story compares how positive and negative messages about the body have a huge impact on how they recover from back pain (or not).
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Do you know how to develop a return to work plan?
Research shows workers have poorer health outcomes if they are away from work for a long time. A new guide has practical advice and an easy-to-use template to help you plan and implement a successful return to work for an injured or ill worker.
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Challenges and opportunities — the lie of the land through the eyes of RTW Coordinators
What challenges do RTW Coordinators face? And what training and other needs do they have to do their jobs with confidence?
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Webinar recording: Q&A with ReturnToWorkSA – Lighting the way for RTW Coordinators
In this Q&A session, Mary Wyatt interviews ReturnToWorkSA Employer Education Advisor, Houda Peters on the many resources available for RTW Coordinators.
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Regulation toolkit: encouragement, engagement and upskilling as a way to influence RTW
Regulators can constructively influence our work injury scheme through encouragement, engagement and skilling up the industry.
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Big ideas for mental health in small businesses
In this Q&A with Tim Hoopmann, small business owner and Beyond Blue speaker, we learn how to better support small business through work injury claims and mental health struggles.
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What do case managers value about their work?
Forty-six Australian case managers tell Return to Work Matters about the most rewarding aspect of their role.
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Feeling disoriented by the election, pandemic and everything else?
It's called 'zozobra,' and Mexican philosophers have some advice.
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Three ways RTW professionals can manage emotional labour
Burnt out? Dissatisfied? Struggling to manage your emotions 9 to 5? Emotional labour expert Dr Alicia Grandey has insights for RTW professionals who are feeling the strain of being "boundary-spanners" at work.
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Let go of toxic workplace 'emotional labour' in 2019
Deep acting at work could be a protective factor for employees in challenging situations, but it can also take a toll and lead to burnout.
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Three steps to getting the appreciation you deserve
Feeling overworked and underappreciated? Here’s a simple, three-step plan to help you show ‘em what you’re worth.
Research 1 - 12 of 12
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Can We IMPRovE GP care for psychological injuries?
A trial suggests that structured support can help GPs follow mental health guidelines more effectively in work injury cases.
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Turning challenges into opportunities — promoting clinician well-being in compensable injury schemes
Treating people with an injury compensation claim has its challenges. But it can also be a source of fulfilment for healthcare providers in this field.
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Physical activity — the ‘go-to move’ for people living with persistent pain
A European Pain Federation position paper recommends 5 evidence-based practices for health professionals to help people with chronic pain adopt and sustain physically active lifestyles.
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A new tool to help rehab professionals tailor care for injured workers
A new decision aid tool is showing promise in helping vocational rehabilitation professionals provide better and more tailored care to get workers back on the job.
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How supervisors can prevent staff burnout
Supervisors’ personal experiences of burnout, their attitudes towards mental health and the quality of their relationship with employees affect how well they identify and deal with the early signs of worker burnout.
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‘It's just bone crunchin’ on bone’ — an example of non-recovery-oriented messaging
Healthcare practitioners can worsen their patients’ condition if they communicate negative biomedical beliefs about low back pain.
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Culture not trauma — a new approach to identifying and preventing mental harm in first responders: Part 2
A study highlights the importance of addressing ‘moral injury’, organisational practices and psychosocial safety to promote the well-being of first responders and prevent psychological harm.
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Culture not trauma — a new approach to identifying and preventing mental harm in first responders (Part 1)
A study suggests it’s time for a rethink on what causes distress in first responders and how to prevent and treat it.
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How useful are scripted messages? — the link between evidence and practice
What does the evidence say about using scripted messages to communicate with people?
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The social network — how others’ fears about pain affect RTW
The fears that the people around injured workers — their employers, family members and GPs — have about pain and (re)injury can influence RTW. Everyone involved in the RTW process must get the message that the benefits of returning to work outweigh any potential risks.
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‘I rest my case’ — the evidence is in on psychosocial hazards for law teachers
Universities need to support student well-being, but this requires them to support the well-being of their teachers too. Some simple but effective changes would reduce the psychosocial risks for law teachers.
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Benevolence at work
A sense of being able to give is linked to less stress and depression at work.