Emotional demands — the invisible forces that influence the experience of work

Lauren Finestone

What are emotional demands in the workplace? And how do they affect workers' well-being? The answer is not black and white.

What are emotional demands? Emotional demands stem from interpersonal relations at work — interactions with clients, patients, customers, colleagues and supervisors. ‘Front line’ workers in the service industry sector are particularly at risk of experiencing high emotional demands because of the interpersonal nature of this type of work.  Workers have to deal with client suffering, client violence or high demand and expe...

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Published 21 November, 2023 | Updated 05 December, 2023