Articles

Waiting for claims to land is not a strategy

Lauren Finestone

Data scientist and organisational psychology researcher Tim Ballard tracks workers' compensation trends in Australia. His findings make a compelling case for a different kind of attention.

Workers' compensation claims data is one of the most widely used measures of workforce health. It is also one of the least useful for preventing harm. By the time a claim appears in your data, the damage is done. Someone is injured, absent and at the beginning of what may be a long and costly recovery. Claims tell you what has already gone wrong. They tell you nothing about what is building beneath the surface right now. Two recent analyses by T...

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Published 07 July, 2026