Claimants rate Australian insurers' customer service
Relationships can make or break return to work. We often stress the significance of the supervisor / employee relationship for injury management, however, this is not the only relationship that matters: senior management, co-workers and RTW coordinators also influence the speed and durability with which injured or ill workers get back on the job. While insurers don’t have the same kind of in-the-workplace sway, their relationship with...
Published 02 March, 2009 | Updated 03 March, 2009