Conflict Cookie #3: Managing conflict

Gabrielle Lis

It's a waste to sweep cookie crumbs under the carpet, and the same goes for conflict. Don't ignore workplace conflict: manage it.

One of the most common – and least effective – responses to workplace conflict is the ostrich approach. Instead of actively managing conflict, many supervisors and managers bury their heads in the sand and hope that time, or a cup of tea, or a walk outside to “cool down” will resolve the conflict for them. “There’s a common assumption,” the University of Queensland’s Dr Remi Ayoko told us, &l...

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