Articles

A quick guide to managing cases

Gabrielle Lis

The who, what, where, when of RTW case management

Effective case management is the key to safe, speedy and durable RTW. There are three basic rules of case management: Case management procedures should be documented, so that everyone in the organisation knows what to expect.   Each injured worker should be assigned a case manager to oversee and monitor his or her progress in rehabilitation and RTW, so that any challenges are identified early and add...

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