Webinar recording — Reducing incidences of violence and aggression against aged care workers
Tatjana Jokic
Tatjana Jokic talks us through the aims, implementation and outcomes of a successful pilot program to reduce the incidence of violence and aggression towards care workers.As part of WorkCover Queensland’s Injury Risk Reduction Initiatives (IRRI), in early 2022 JK Corporate Resourcing worked with Churches of Christ Residential Aged Care Facility (Crows Nest) on a pilot that trialled the use of Resident Experience Ambassadors in an aged care setting. The trial showed a reduction in the number of incidences of violence and aggression towards care workers.
In this webinar, one of the Project Leads, Tatjana Jokic, talks us through the aims, implementation and outcomes of the Ambassador pilot program, including:
• how a biopsychosocial approach helps to address the unmet needs and challenging behaviours of residents
• how upskilling staff to the new role of Resident Experience Ambassadors enabled them to de-escalate behaviours that often led to staff injury
• the trial outcomes and improvements to the health, safety and wellbeing of facility staff and residents.
Tatjana Jokic, JK Corporate Resourcing
Tatjana Jokic is the Owner and Managing Director of JK Corporate Resourcing. Tatjana holds a BA (Psychology & Anthropology), Masters Applied Anthropology and Master of Arts (Psychology). Tatjana has over 20 years’ experience as a psychologist working with individuals and organisations to improve workplace wellness and reduce the risk of psychological harm. She has particular experience working with complex psychological claims in the health sector. Tatjana’s expertise lies with supporting individuals and their employers return the injured or ill worker back to the workplace.
Tatjana and JK Corporate Resourcing support many organisations across several states to help their employees return to work after an illness or injury. Tatjana works with stakeholders to reduce the stigma attached to psychological claims and conditions and promotes the need to treat psychological safety the same as physical safety. Tatjana is a member of the Standards Australia Committee on Occupational Health and Safety Management Systems. She also sits on the NSW and Qld Councils for the Australian Rehabilitation Providers Association and is on the executive team for the Health Benefits of Good Work campaign.
Q&A Session
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