This article is based on The Brain and Emotional Intelligence: New Insights, by Daniel Goleman. Working in injury management sometimes means working with "difficult" people: people who are stressed, scared, hurting, perhaps bitter. Working with difficult people can make us difficult in turn. Irritation, frustration, anger or apathy can get the better of us. We might snap at a co-worker, manager or client. We might avoid having an un...
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If this is your first visit, and you are a registered South Australian RTW Coordinator, please subscribe here to access this and other resources.
ReturnToWorkSA has partnered with Return to Work Matters to provide South Australian Return to Work Coordinators with a free online resource. This website gives coordinators access to practical injury management tools and instructive articles that summarize the findings of evidence based research.
To read the entire article, please log in or reset your password.
If this is your first visit, and you are a registered South Australian RTW Coordinator, please subscribe here to access this and other resources.
ReturnToWorkSA has partnered with Return to Work Matters to provide South Australian Return to Work Coordinators with a free online resource. This website gives coordinators access to practical injury management tools and instructive articles that summarize the findings of evidence based research.