Articles

Styles of communication

Gabrielle Lis

Passive. Aggressive. Assertive. How does your professional communication style affect your working life?

“I do not much dislike the matter, but the manner of his speech,” Julius Caesar says, in Shakespeare’s Antony and Cleopatra. In other words, it’s often not what you say that determines how people respond to you, but rather how you say it. There are three main styles of communication: Passive; Aggressive; and Assertive. None of these styles of communication guarantees you the outcome that y...

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