Articles tagged under ‘Relationships’

Articles 1 - 76 of 76

• Why apologies matter in workers' compensation

  Apologies can have real meaning in the work injury industry, which revolves around supporting people through physical, emotional and often life-altering experiences. Here are some tips for how to say sorry well.

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• Why the right type of conflict can be good for workplaces

  We should spend more time not trying to eliminate conflict at work but creating the ‘right kinds of conflict’.

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• Speak to recover — the art of messaging in injury care (Part 2)

  Dr Mary Wyatt explores the effects of communication on work-related injuries. In Part 2 of this summary of her webinar, she uses the example of back pain to explore what messages we usually give patients, and how we can do better.

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• Speak to recover — the art of messaging in injury care (Part 1)

  Dr Mary Wyatt explores the effects of communication on work-related injuries.

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• Webinar recording — Managing the relationship with an injured or ill worker during return to work: A guide for supervisors in small and medium businesses

  This webinar discusses a guide that helps supervisors support and communicate with workers and facilitate their return to work. It discusses the project's goals, design process and the lessons learned about small to medium enterprises.

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• ‘Be more human, think like a customer’ — the importance of empathy and connection in case management

  When injured workers reflect on their workers' comp claims experience, it's how their claims manager made them feel, not what they told them, that they remember. QBE’s Customer Excellence Program supports case managers to ‘be more human’ in their interactions with injured workers.

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• Emergency doctor who became a patient says symptoms should guide RTW

  A symptoms-based approach is a smart and humane way to make return to work decisions, underpinned by trust, good communication and empathy.

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• Let go of toxic workplace 'emotional labour' in 2019

  Deep acting at work could be a protective factor for employees in challenging situations, but it can also take a toll and lead to burnout.

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• Said or unsaid, words matter

  Six powerful phrases that are heard too often, or not often enough, in the field of RTW and workers’ comp.

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• Webinar recording: The challenge of bullying – the negative consequences and effective responses

  This webinar explores the nature and effects of workplace bullying and what factors help to ensure a safe return to work.

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• Webinar recording: The importance of social connection in RTW

  Associate Professor Caroline Howe explains what icare's research into social connection tells us.

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• Gold medal for relationship management goes to...

  WorkCover Queensland! But unlike the Olympics, we'll happily hand out more golds to others with similar relationship development.

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• Trust me, I'm like a smart person

  Authority builds trust, a powerful persuasive tool. In our fifth article on persuasion and Donald Trump we ask what can we learn from boasts about wealth and intelligence.

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• I love the poorly educated: Trump's persuasive compliments

  Being likeable also makes you persuasive. In our sixth article on persuasion, we explore the power of compliments, similarity and cooperation.

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• Now I go on a television show...and everyone thinks I'm such a nice guy

  In this article on Donald Trump and the art of persuasion, we examine the way small commitments become big ones.

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• I have so many fabulous friends who happen to be persuasive

  People want to be like other people, hence the persuasive heft of "social proof". In our third article on persuasion, we see what The Donald has to say about grown up peer pressure...

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• Nobody builds better reciprocity than me, believe me

  Actually, we don't believe you, Mr President! In the second in our series of articles on the persuasive tactics of Donald Trump, we look at one of his weaker points: reciprocity.

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• Webinar recording: Mediation v Litigation - Two part series

  Dispute resolution options in RTW and Industrial cases including a case study

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• Webinar recording: Manage your mindset

  3 key principles of communication you can start using immediately to speed up your RTW outcomes

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• What injured workers want

  The bad news: according to workers, positive interactions with insurers are few and far between. The good news: what workers actually want from insurers can be boiled down to three simple requests…

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• Consequences of bad juju between workers and insurers

  When interactions with insurers are negative, workers’ compensation claimants describe serious consequences for mental health, financial stability, family relationships and recovery.

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• Supportive supervisors see more RTW

  Australian data shows that supervisors who are seen to promote physical and psychological safety, and acknowledge injury when it does occur, see more RTW.

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• Top five insurer fails: Injured workers talk

  In workers’ compensation systems across the world, injured workers describe predominantly negative interactions with insurers. We share the low-down from an Australian review of the research.

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• Speaking Up 1: The Benefits of Open Communication

  Open communication in the workplace is sign of a positive workplace culture.

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• Webinar recording: Supervisors and co-workers, vital but often overlooked links in RTW

  This webinar explores evidence on how supervisors and coworkers can influence RTW, and how to get them involved productively

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• Webinar Recording: Workplace conflict - Early action at the coal face

  Conflict is best dealt with early, and by those involved.

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• Role Summary: Co-workers

  An injured individual who feels supported and confident with work colleagues has a better return to work outcome. This is a fact.

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• Role Summary: Families

  Families and friends play a vital part in the recovery of injured workers. They provide emotional support as well as physical assistance.

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• Aged Care Homes: a cross-generational solution

  An aged care facility in Deventer in the Netherlands has found a creative solution to the ‘intergenerational problem.’

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• Recorded webinar: Bullying, interpersonal conflict and psychological injuries - Dr Doron Samuell

  Whilst psychological injury claims are less common that physical workplace injuries, they represent almost a quarter of the expense that all insurers are incurring as a result of these conditions

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• Recorded Webinar: Physiotherapy - how to get the best

  Occupational physiotherapy expert Paul Coburn explains the principles of good physiotherapy and how you can positively influence practitioners.

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• Give a little bit of 'tough' and you'll probably get some back

  We all know what happens to that which goes around (it comes around), so why do we sometimes forget that to get respect in the workplace, we have to give it too?

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• Leading the pack or dragging it down?

  When one part of the system underperforms, the others follow suit.

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• How trustworthy is trust?

  Trust is a key predictor of organisational success, says the Great Places to Work Institute. What matters is not only how much others trust you, but how trusting YOU are.

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• Learning from the Vet

  Getting in touch with connectedness

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• Judging the judges

  SuperDoc reminisces about his time in the Courts and asks whether judges see the broader consequences of their decisions.

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• Better off without comp?

  It's time to question whether some workers should be spared the compensation process.

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• Family, colleagues great support after bad car crash

  After being badly injured in a car crash, family and colleagues rallied around to help Peter back to work.

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• Functional Capacity Evaluations: the pitfalls.

  Sometimes a person's capacities exceed their own sense of what they can safely do. What is the role of the professional in explaining the results of an FCE?

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• Decision-making: a job for sharing

  There's no such thing as too many chefs in the problem-solving kitchen. Share for improved RTW.

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• RTW conflict Q & A

  Unresolved workplace conflict can prevent RTW, so RTW professionals need to know how to recognise the signs and tame the beast!

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• Don't keep doctors dancing in the dark

  Assisting difficult RTW is even harder when the treating practitioner doesn't have all the facts.

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• SuperDoc (5) - On partnerships with doctors

  Partnerships between doctors and the workplace are worth working on.

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• Demystifying emotional intelligence

  EI and its practical application for RTW outcomes

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• Communicating with doctors: the finer points

  Dr Robyn Horsley explains the issues when communicating with a treating doctor.

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• You say it best when you say nothing at all: Effective listening

  Have you ever been told you are a poor listener? Maybe you have, but you weren't paying attention?!

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• Partner support

  This case study looks at how involving and supporting the partner of an injured worker assists the RTW process.

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• White collar, blue collar

  Are you a RTW professional daunted by the prospect of working with a predominantly blue collar workforce? You're not alone. Here are ten tried and tested tips for building rapport.

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• Worksite wonders

  Visiting injured workers at home and at work is an integral part of the Scenic Rim Regional Council's award winning injury management program. What makes this approach so effective?

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• Retaining a top team

  How prepared are you for the fight to retain your best talent? Staff retention systems that position your company as a great place to work should be part of your arsenal.

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• Caring for carers

  Twelve tips for carers, to help them cope with the challenges of caring for a sick or injured loved one.

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• Asking assertively

  Know what you want from people at work, but not how to get it? Learn how to talk the talk, and frame your requests assertively.

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• Styles of communication

  Passive. Aggressive. Assertive. How does your professional communication style affect your working life?

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• Managers VS workers

  Hang on! Isn't RTW supposed to be all about the love? We count down ten ways to improve tetchy worker / manager relationships.

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• Trust: Dos and Don'ts

  You know organisational trust has tangible benefits. Now for the hard yards: how can you foster trust in your workplace and in your injury management system?

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• Train for success

  Workers expect more from supervisors than supervisors are prepared to give - but training can build a RTW bridge!

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• Suspicious Minds

  Tips for supervisors who have their doubts about a worker's injury or compensation claim.

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• Trouble communicating? Stop talking: Listen!

  A quick guide to the advantages and basic techniques of active listening.

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• When the doctor says "no" to return to work

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• Bullying in Australian workplaces: Q&A

  Bullying is bad for workplace health and bad for RTW. How widespread is it, and how does it impact on the field?

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• RTW relationship hurdles 2: Doctors and employers

  Hurdling with a briefcase is tough, so why not dismantle RTW relationship barriers before they trip you up?

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• RTW relationship hurdles 1: Doctors and employers

  Part One - What are the barriers to good doctor / employer relationships?

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• How to recognise if you're "in the zone" at work

  Missing the zing in your step? Here's some help to refresh at work and steps to getting in the work groove.

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• Conflict Cookie #4: Making the most of conflict

  Conflict driving you crazy? Use it to drive innovation...

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• Conflict Cookie #1: What kinds of conflict happen in the workplace?

  Remember how your mum taught you to turn lemons into lemonade? In this series of bite-sized articles, we make cookies out of conflict!

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• Top ten tips for dealing with the Doc

  Is "bad medicine" delaying RTW at your organisation? This top ten will help sweeten your relationship with medical practitioners in a way that supports worker recovery and timely RTW...

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• Top ten tips for super smooth supervising of RTW

  Supervising return to work ain't easy...unless you've read our latest top ten!

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• How one company turned 13 workers' compensation claims into two

  Seventy work-sites to manage, different styles of management, a tough work culture, misconceptions about what's involved. Annette Photios had her work cut out when she stepped into her role.

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• Too much talking? No such thing!

  Communication between GPs and occupational health professionals.

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• Bridging the generation and gender gap

  Young female rehabilitation consultant + middle aged male worker: the most fraught relationship in RTW?

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• Quality control in RTW: Spend less, achieve more

  In the case of Mr S, a well managed return to work system saves an employer $$ and provides good outcomes for a worker with anxiety.

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• Burned by poor RTW management

  A badly managed case of staff burnout highlights the importance of an integrated approach to return to work

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• Catastrophic injuries

  What are 'catastrophic injuries'? Why it is important to manage them well in the workplace, and how this can be done.

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• Working with quadriplegia TWO: physical challenges need flexible management

  Mario was set to become a surgeon before an accident left him with quadriplegia. Management flexibility was key to a sustainable return to work.

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• Working with quadriplegia ONE: what motivates return to employment

  What helped Mario return to work after a car accident left him with quadriplegia?

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• Do you yawn enough to be a good RTW professional?

  Researchers find that contagious yawning indicates empathy.

Archived Articles 1 - 10 of 10

• Wrap up: Australia Post

  The Senate report into Australia Post's treatment of injured and ill workers is finally here. What's the verdict: employee-friendly best practice or LTI-fuelled supervisor scam?

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• Paying for it

  Opinion: David Jones, a cafe by the sea and s_x__l harassment in the workplace

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• News drop: Australia Post

  Who said what to the Senate inquiry into Australia Post's injury management practices? And what can be learnt from these grievances aired in public?

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• Love, Imagination and Workers' Comp

  Listening to workers' perspectives on the system can be painful, but might help us move beyond blame and suspicion.

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• A fraudulent slip?

  A Vic Ombudsman's report into "dodgy" doctors exploiting WorkSafe loopholes has saved employers $$. Has it also jeopardised RTW relationships?

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• Retail recession + squatting scandals = GrannyGate for Myer

  A case study in RTW and bad PR

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• Achieve with Ease: Emotional Intelligence in return to work

  Celia Prosser, owner and director of Achieve with Ease, explains how her experience as a Return to Work Co-ordinator helps her resolve workplace conflict.

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• Nursing a healthy return to work journey

  Take 10 factors for RTW success and 10 for failure. Click on the ones you want to achieve - or remedy - and uncover the clues!

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• DIY injury management brings home the bacon for Heinz

  HJ Heinz Australia takes injury management in-house with remarkable results

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• Psychology, person injury and rehabilitation

  When a worker is physically injured, it isn't just the body that suffers.

Research 1 - 19 of 19

• Coffee breaks and bathroom locks — Small things can support women’s RTW

  A Swedish study has some interesting insights about how women and their managers navigate the challenging journey back to work after mental health-related sick leave.

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• From site to safety net — How construction workers are saving lives

  The success of the Mates in Construction program offers valuable lessons for addressing mental health and preventing suicide in other male-dominated industries.

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• Let’s get personal — how we ask for and receive help matters

  A study shows that personal contact is the best way for people to get the help they need.

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• How useful are scripted messages? — the link between evidence and practice

  What does the evidence say about using scripted messages to communicate with people?

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• To follow, or not follow, the script? That is the question (Act 2) — physios’ attention to the human aspects of care for people with low back pain

  Physios should ‘tinker with’ or ‘throw away the script’ if they want to respond in a more person-centred way to patients with low back pain.

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• To follow, or not follow, the script? That is the question (Act 1) — physios’ attention to the human aspects of care for people with low back pain

  Physios should ‘tinker with’ or ‘throw away the script’ if they want to respond in a more person-centred way to patients with low back pain.

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• When there’s a fraction too much friction — communication and collaboration between stakeholders promotes RTW

  What impact does friction between workers’ comp stakeholder have on the effective rehabilitation and timely return-to-work of injured workers? And what’s the reason for this friction?

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• Workplace conflict — a big risk factor for sick leave

  A new study found that conflicts in the workplace — particularly with supervisors — are an important risk factor for sick leave among workers. The good news is, we can do something about it.

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• Work — the problem, or the solution to common mental health issues?

  Depression, anxiety, stress-related disorders. Work can be the problem or the solution if you are dealing with these, or other, common mental health issues. What are the factors that make the difference?

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• Digging up trouble

  Macho workplace cultures and frictional compensation systems yield financial and emotional stress for miners with back injuries.

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• And the support goes to…?

  Supportive employers see more RTW. Now Australian research has identified what influences the amount of support on offer.

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• Relaxation saves sleep from rude supervisors and co-workers

  Workplace incivility and poorer sleep go hand in hand - unless you know how to switch off from work and relax. Good to know - and to share with injured workers...

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• Work-family conflict hurts kids

  Authoritative Australian research shows that the mental health of children suffers when parents experience work-family conflict, with persistent ill-effects.

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• How do social functioning, social relationships and compensation influence RTW?

  Understanding the factors that influence return to work assists in effective rehabilitation.

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• Hospitable RTW

  Employer reactions can determine RTW outcomes: making workers welcome matters

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• Meeting the needs of injured workers

  Peer support helps put the pieces back together after workplace injury

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• Mental illness and RTW: bridging the gap

  Collaboration between mental health and employment agencies assists return to work, but how do we foster collaboration?

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• Canada trains researchers to share the love!

  Disability prevention researchers benefit from collaboration and communication in an innovative Canadian program

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• Manners Matter: doctors' behaviour influences return to work and recovery of injured workers

  A study looking at factors influencing the return to work and recovery of injured workers in California