Who is going to tell them, you or me?

Louise Marshall

Better ways of delivering bad news

When the job requires us to deliver bad news, it can cause as much anxiety in the giving as in the receiving.  When giving bad news, the sincerest and most honest way is usually the best. Plain speaking also works well rather than relying on the well worn company vision and values statement about how the company is committed to your health and safety.  For example, if you need to tell someone that their claim has been rejecte...

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Published 11 July, 2011 | Updated 12 February, 2013