Articles tagged under ‘Employee centred care’

Articles 1 - 87 of 87

• Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 2)

  Distance, workforce churn and mistrust shape injury management in rural and remote communities. What needs to change to make recovery more consistent beyond metropolitan Australia?

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• Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 1)

  Injury management looks very different once you get ‘past the granite curtain’ — proper country, not metro or big regional centres.

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• Person-centred care in practice — A tool, not just a tagline

  We hear the term ‘person-centred’ all the time. But what is it, really?

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• Webinar recording — The difference between returning and recovering: What my lived experience of RTW taught me about healing without re-injury

  Jennifer Chate’s lived experience of psychological injury and return to work offers practical insight into what supports recovery, reduces harm and builds psychological safety.

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• From fear to healing — Part 2: A practical framework for moving people from fear to self-efficacy

  Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

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• Hands-off — the future of physiotherapy is here

  The traditional model of passive treatments — where patients lie on tables while therapists do things to them — is giving way to something more empowering: helping patients take control of their own recovery.

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• ‘BIG empathy’ is a RTW superpower

  Jennifer’s story shows how hidden trauma can follow people into their jobs and shape how they react to and cope with events at work. She has a practical, human approach to building workplaces where mental health is recognised, protected, and valued.

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• Healing the whole worker — Why holistic care is the future of workers' comp

  Traditional injury-focused approaches are proving inadequate for modern recovery needs, driving a shift toward holistic, inclusive care that addresses the whole worker.

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• Improving injury outcomes in Tasmania — An evidence-based transformation

  When the data revealed a troubling truth, the WorkCover Board Tasmania chose real change over quick fixes.

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• Webinar recording — Online Pain Education Network (OPEN): Meeting the challenges of providing training in high value pain management

  Professor Michael Nicholas from the University of Sydney outlines the key components of an initiative that's designed to equip healthcare providers with the confidence and skills needed to support injured workers with persistent pain.

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• What’s your plan B? — Coles’ fresh approach to restocking injured workers' career options (Part 2)

  An innovative approach to vocational rehabilitation shows how employers can go beyond legal compliance to genuinely support their workers' long-term career prospects and well-being.

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• What’s your plan B? — Coles’ fresh approach to restocking injured workers' career options (Part 1)

  An innovative approach to vocational rehabilitation shows how employers can go beyond legal compliance to genuinely support their workers' long-term career prospects and well-being.

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• Why apologies matter in workers' compensation

  Apologies can have real meaning in the work injury industry, which revolves around supporting people through physical, emotional and often life-altering experiences. Here are some tips for how to say sorry well.

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• Employment care coordination — Reimagining RTW

  DXC's Employment care coordination program, supported by WorkSafe Victoria, improves RTW outcomes by addressing challenges beyond physical recovery.

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• 'Listen, believe, enable' — Voices from inside the workers' compensation system

  Two stories from Lived Experience Advisors in the Workers' Voice project offer insights into how the system works — and sometimes doesn't work — for those it serves.

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• A recovery roadmap — Navigating cultural crossroads in Carlos's RTW: Part 2

  Using a navigation metaphor — including navigation tips for RTW professionals — we continue exploring a factory worker's journey to show how language barriers, cultural factors, passive coping strategies and unaddressed concerns can create detours on the road to recovery.

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• A recovery roadmap — Navigating cultural crossroads in Carlos's RTW: Part 1

  Using a navigation metaphor — including navigation tips for RTW professionals — we explore a factory worker's journey to show how language barriers, cultural factors, passive coping strategies and unaddressed concerns can create detours on the road to recovery.

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• Recovery isn't linear — A fire and rescue officer's journey back to work

  ‘Recovery isn't linear’. These words from a Fire and Rescue NSW Technical Rescue Instructor capture the complex reality of returning to work after injury.

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• Services beyond the scheme — EML's approach to supporting injured worker’s recovery

  In line with a wider shift in insurance care, EML and other forward-thinking claims organisations are broadening their focus beyond traditional scheme boundaries. By addressing the holistic needs of injured workers, they’re paving the way for a more person-centred model of support and recovery.

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• Managing the use of medication in workers' compensation claims

  Medication management plays a crucial role in workers' compensation, but it's not without its challenges. An independent medication review could help address these challenges.

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• Webinar recording — Chronic pain in claims

  Kathy Hubble of Amelio Health explores the nature of chronic pain and approaches to managing it and offers valuable insights for healthcare professionals, claims managers and anyone involved in supporting people with chronic pain conditions.

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• How Return to Work SA’s Surgery Assist program is enhancing recovery and RTW — Part 1

  Return to Work SA’s approach to supporting injured workers through surgery and recovery is delivering pleasing results.

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• Collaboration is key in RTW. But what makes it easy or hard to do?

  A study suggests some basic conditions are needed for achieving ‘easy’ collaboration between stakeholders supporting people RTW.

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• BeHealth — a digital answer to employee mental health challenges

  An innovative digital mental health program offers a blueprint for employers keen to support their workers' mental health.

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• New guidelines for treating PTSD in emergency workers

  New guidelines provide more detailed guidance on how to assess, treat and manage the rehabilitation of emergency workers with PTSD.

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• A successful RTW pilot takes flight

  After a highly successful pilot program to help people get back to work, Comcare is offering the Return to Work Brokerage service for eligible workers with a current Comcare claim.

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• ‘We started with bananas’ — self-managing the culture of a small business

  One of the rewarding things about having a self-managed company can be empowering workers to reach their full potential and creating a workplace where everyone can thrive. A small business owner shows how she did it.

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• Threading the needle (Part 2) — tips for managing RTW for injured or ill workers

  Safework Australia has a guide helps supervisors in small and medium businesses tread the tricky path of managing RTW for ill or injured workers.

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• Threading the needle (Part 1) — tips for managing RTW for injured or ill workers

  Safework Australia's new guide helps supervisors in small and medium businesses tread the tricky path of managing RTW for ill or injured workers.

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• From dictator to facilitator — reframing the role of therapists in patient care

  We’ve been discussing the role of physiotherapy in self-management for decades – how much progress have we made?

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• Words, language and collaboration matter in returning to ‘good work’

  Four experts discuss the idea of ‘good work’ and how collaboration can achieve better outcomes for injured workers.

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• ‘Be more human, think like a customer’ — the importance of empathy and connection in case management

  When injured workers reflect on their workers' comp claims experience, it's how their claims manager made them feel, not what they told them, that they remember. QBE’s Customer Excellence Program supports case managers to ‘be more human’ in their interactions with injured workers.

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• Webinar recording — Thrive at Work: Prevent harm through SMART work design

  Evidence-based strategies for organisations to support employees across the full spectrum of mental health in the workplace

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• Motivate workers by meeting their needs

  Injured workers will continue to struggle with motivation unless the system takes charge of training case managers, doctors and employers in empathy and emotional intelligence.

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• Webinar recording: A work-design focused Return to Work process

  Meredith Carr discusses how to effectively implement a work-design focused RTW process and the benefits that are gained by adopting evidence-based work design principles.

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• Working on addiction

  How to recognise and support those who suffer from addiction at work.

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• (Home) working it!

  Accentuate the positives and eliminate the negatives of remote work, with this strategic guide to making the most of working from home.

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• Ten benefits of working from home

  Whether you're a full time remote worker, recovering from injury or illness, or practising social distancing during a pandemic, understanding the benefits of working from home can help you accentuate the positives of a stint in the home office.

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• Supercharging motivation for the chronically ill

  Motivating messages for RTW coordinators, supervisors and HR, based on research that describes what people with chronic diseases value about work.

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• What injured workers want

  The bad news: according to workers, positive interactions with insurers are few and far between. The good news: what workers actually want from insurers can be boiled down to three simple requests…

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• Webinar recording: What works - Lessons from overseas

  The most successful workers' compensation system in the world is one you haven't heard of.

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• When you suspect an employee

  Joe Unreliable and Jane Dodge have lodged claims for workers' compensation. How should you respond?

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• Webinar recording: Telephonic support to facilitate return to work: what works, how, and when?

  A research review of telephone use for case management was released in the UK this year. Learn about the skills and resources required to be effective with telephonic case management.

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• Case study: Flexible approaches can kickstart cases

  Despite the best efforts of the return to work manager, some cases seem to make little progress. Looking beyond the physical injury for solutions can help boost a client's chances of returning to work.

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• Recorded Webinar: Improving RTW Culture in the Workplace

  This webinar will explore the initiatives that ISS Facility Services' National Injury Assist Team have undertaken since their creation in October 2010 to help improve the RTW culture throughout their organisation.

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• Give a little bit of 'tough' and you'll probably get some back

  We all know what happens to that which goes around (it comes around), so why do we sometimes forget that to get respect in the workplace, we have to give it too?

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• The Value of Questions and Early Answers

  Gather round, I've got a story to tell - and it starts with a question...

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• SuperDoc: Serve up a good attitude

  Want positive results from your clients? Check your 'tude.

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• Who's the boss?

  The health and wellbeing of people with chronic illness improves when they become 'self-managers'. Are there lessons here for RTW?

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• Learning from the Vet

  Getting in touch with connectedness

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• The broad reach of suicide

  The burden of suicide in Australia is comparable with other major, better understood chronic diseases.

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• Better off without comp?

  It's time to question whether some workers should be spared the compensation process.

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• The ABC of CBT: Part Three

  In which we ask: Who would benefit from CBT? How can you broach the subject of therapy in the workplace? How long does CBT take?

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• The ABC of CBT: Part Two

  In which we - and injured worker Ms W - learn that when you change your behaviour, you also change your thoughts, beliefs, feelings...and rehab prospects.

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• The ABC of CBT: Part One

  In which we - and injured worker Ms W - learn that 'C' is for 'Cognitive,' and that thoughts aren't facts.

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• New Zealand's Bronnie Thompson looks at the next steps back to work - looking broadly at the path forward.

  Two cases demonstrate the importance of thinking about the big picture in return to work

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• RTW success sounds like this

  Have a look at this letter from an employee of one workplace doing fantastic things for injured workers and their RTW

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• SuperDoc (5) - On partnerships with doctors

  Partnerships between doctors and the workplace are worth working on.

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• Employee engagement

  This month we focus on employee/ claimant engagement.

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• Who is going to tell them, you or me?

  Better ways of delivering bad news

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• You say it best when you say nothing at all: Effective listening

  Have you ever been told you are a poor listener? Maybe you have, but you weren't paying attention?!

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• Partner support

  This case study looks at how involving and supporting the partner of an injured worker assists the RTW process.

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• Worksite wonders

  Visiting injured workers at home and at work is an integral part of the Scenic Rim Regional Council's award winning injury management program. What makes this approach so effective?

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• Telecommuting and return to work

  The pros and cons of working from home when returning to work.

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• Vintage empathy

  Paul Amos uses his personal experience of injury to great effect when dealing with injured workers at the Barossa Community Store.

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• Want a RTW rate of 92%?

  How honesty, realism, a community-ethic and targeted splurging set one health and rehab consultant apart from the rest.

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• Coaching for chronic health

  When a health insurer offers support after a potentially life-threatening diagnosis, Antonia agrees to learn how to self-manage her chronic condition. Does the coaching provide value for money?

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• Reducing cancer in the workplace

  Implementing primary prevention policies can reduce your workers' risk of developing cancer.

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• The costs of cancer

  Cancer is the most widespread chronic disease in Australia. We look at 10 tips for supporting employees through cancer treatment and return to work.

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• Separating stress and chronic pain

  Stress makes chronic pain worse, and worsens RTW outcomes. Here are 10 ideas to help alleviate the stress that often accompanies chronic pain.

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• Signs of suicide

  How to look out for and deal with signs of suicide in your workplace.

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• Dealing with the victim mentality

  In response to a reader's questions, our resident Occ Phys explains how to encourage a proactive approach to return to work.

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• What is process related injury?

  Sometimes compensation systems, not injury, deliver the knock out blow. Don't let that happen to your workers!

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• Three attitudes that WON'T help return to work

  Not yet a RTW pro? A tip: avoid these three attitudes when dealing with an injured worker.

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• Come on get happy!

  Want a better workplace? Get happier. Here are some pointers on how.

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• Want to be a back pain superhero?

  This comprehensive guide to helping workers with back pain will have you donning lycra in no time...

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• Highway to hell?

  What's it like to enter the workers' comp system as an ill or injured worker?

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• Communicating with "The System"

  Workers struggle to listen and be heard. How does this affect them?

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• Trouble communicating? Stop talking: Listen!

  A quick guide to the advantages and basic techniques of active listening.

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• To schmooze or not to schmooze?

  There's no question about it, injured workers need special treatment. Employers, here are ten ways to show workers you care...

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• Q&A: The first five minutes

  What happens in the first five minutes after injury affects health outcomes and costs. And your time starts...

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• Let's get ethical, ethical

  A code of ethics would have helped former return to work coordinator 'Layla' to educate injured workers and combat an investigate-happy manager.

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• KPI vs care - which is winning?

  A process-driven acrimonious workers' compensation system is a dark place - let's shed some light to turn things around.

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• How one company turned 13 workers' compensation claims into two

  Seventy work-sites to manage, different styles of management, a tough work culture, misconceptions about what's involved. Annette Photios had her work cut out when she stepped into her role.

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• Complacency in return to work programs does not produce good outcomes

  An injured worker, with knee injuries and heart condition, is made redundant and has to deal with the concern that no other employer will take him on.

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• The carpet-layer made good

  'Chris' was a carpet layer who worked in a small suburban firm.

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• In body but not mind - presenteeism in the workplace

  Sometimes employees need return to work assistance even while they're still physically in the workplace.

Archived Articles 1 - 7 of 7

• Lessons from Canada

  How the Ontario workers' compensation board is reducing its unfunded liabilities.

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• News drop: Australia Post

  Who said what to the Senate inquiry into Australia Post's injury management practices? And what can be learnt from these grievances aired in public?

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• Love, Imagination and Workers' Comp

  Listening to workers' perspectives on the system can be painful, but might help us move beyond blame and suspicion.

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• Stamping out LTIs to post a profit

  RTW Matters weighs in on the people issues of RTW @ Australia Post.

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• We are the most important medicine

  Partnership is a fundamental element of the road to recovery.

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• DIY injury management brings home the bacon for Heinz

  HJ Heinz Australia takes injury management in-house with remarkable results

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• Workers rally to fight WorkCover changes.

  A newly established Adelaide group offers to provide support, counselling, guidance and a united voice, as well as lobbying against recent WorkCover reforms.

Research 1 - 31 of 31

• Empathy in action — from individual skill to system strength

  Evidence shows empathy improves care. But the real challenge is embedding it across teams and organisations.

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• Protecting those who protect us — What we’re learning about police suicide

  An Australian study of police suicide highlights the critical factors that are associated with heightened suicide risk and points to opportunities to strengthen prevention and support.

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• Ten ways to improve wellbeing at work in healthcare

  A framework offers 10 practical principles for lasting change in how healthcare organisations support their workers, design their systems and deliver safe, sustainable care.

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• Does This CHIME With You? A recovery and RTW framework for workers with common mental health disorders

  Successful RTW is more than managing symptoms. It need supportive environments that help people rebuild their sense of empowerment, find meaning in their work and reconstruct their professional identity.

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• The discipline of silence — The revolutionary act of letting others speak

  A study revealed that doctors only elicit patients’ real concerns one-third of the time, and when they do, they can't wait even 11 seconds before interrupting.

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• How workers find what they need online when the system falls short

  Injured workers are creating their own online support networks to get the justice, information and validation they can't find in formal workers' compensation systems. What does this mean for how to best support people after injury?

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• Will I stay, or will I go? How much do workplace accommodations decide an injured worker's fate?

  Proper workplace accommodations aren't just a legal requirement — they're an important and effective strategy for preventing unnecessary job loss among injured workers.

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• How an occupational safety approach can prevent vicarious trauma

  A Churchill Fellowship report calls for a fundamental shift in how organisations view and manage vicarious trauma.

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• Coffee breaks and bathroom locks — Small things can support women’s RTW

  A Swedish study has some interesting insights about how women and their managers navigate the challenging journey back to work after mental health-related sick leave.

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• Have my back as I get back to work — What kind of support do workers with chronic pain need to RTW?

  Support is vital for people with chronic pain who are returning to work. But what does ‘support’ really mean in this context?

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• ‘I’m pulling through because of you’ — how co-workers’ and supervisors’ support helps RTW

  A study highlights the importance of support from co-workers and direct supervisors in successful RTW after injury.

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• Hard hats prefer softer approaches when it comes to mental health support

  A study reveals that construction workers prefer informal support for mental health issues, raising questions about the effectiveness of the widely implemented Mental Health First Aid programs in the construction industry.

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• What motivates workers to improve their health?

  A personalised approach and workplace support are the keys to helping a worker adopt healthier habits.

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• Supervisor support shields employees from the effects of workplace bullying

  Workers who receive support from their supervisors are less likely to experience bullying or distress and the desire to leave their jobs when bullying does occur.

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• There’s more to RTW than just getting back to work

  Successful RTW isn't just about what happens back at work. It’s a complex dance that involves personal issues and social and organisational support.

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• Improving RTW practices for injured police officers

  Police officers are at high risk for work injuries and illnesses. How can organisations provide better support to help injured officers get back to work safely?

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• How supervisors can prevent staff burnout

  Supervisors’ personal experiences of burnout, their attitudes towards mental health and the quality of their relationship with employees affect how well they identify and deal with the early signs of worker burnout.

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• What sustains RTW success for workers with mental and musculoskeletal conditions?

  Supervisors, senior managers and workplace culture play an important role in how well workers do when they return to work after being on sick leave.

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• Return to work is not colour blind — examining racial inequality in RTW processes

  A study reveals that workers of colour are less likely to return to work after illness or injury.

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• From patient to partner — collaboration boosts long-term back pain self-management

  Self-management is now seen as a collaboration between the person living with the pain and their health professionals. But it’s useful to understand what it is about that patient–professional partnership that can support self-management.

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• Motivational interviewing and RTW

  Motivational interviewing is very beneficial, according to injured workers who need practical help or more information about navigating workers' compensation systems. However, workers who are doing ok on their own don't benefit.

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• Perspective check: Claims leaders versus frontline claims professionals

  Nine takeaways from US research comparing the perspectives of claims leaders to those on the front line.

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• And the support goes to…?

  Supportive employers see more RTW. Now Australian research has identified what influences the amount of support on offer.

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• Hospital, union collaborate on good RTW medicine

  Employer, union collaboration on disability management policy and RTW planning leads to 50% drop in time lost to injury at a large Canadian healthcare organisation.

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• Women, children and RTW

  Injury has a big impact on home life. Does home life (especially caring for dependent children) impact RTW in turn?

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• Workplace support counts for employees with cancer

  Employer attitudes influence RTW after a cancer diagnosis.

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• Research short: Occupational therapy for psychosis

  A study has shown promising signs of success for helping people with mental health issues join the workforce.

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• Research short: First contact

  Early contact with injured workers is good for RTW, right? Well, that depends! It's not so much what you do as how you do it.

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• A chicken and the egg problem: Self efficacy, sickness absence and return to work

  If you feel you can cope with a difficult situation will you get back to work earlier?

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• Self efficacy, sickness absence and return to work

  If you feel you can cope with a difficult situation will you get back to work earlier?

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• Injury blues

  What factors increase the risk of injured workers developing depression?