Articles

On claims management and the Victorian WorkCover Authority

Robert Hughes

Not good enough: comment on a report by the Victorian Auditor General's Office that states loud and clear.

A Victorian Auditor General's report on claims management by the Victorian WorkCover Authority (VWA) finds that the VWA does not achieve satisfactory outcomes for injured workers. The VWA administers the scheme through six authorised private agents. The agents manage claims and serve employers and workers according to guidelines set by the VWA. Revised in 2002 the VWA's claims management model aimed at 'improving return to w...

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