Case study: Tact and trust

Gabrielle Lis

Are your innovative ideas constantly met with suspicion? This case study from cotton-milling industrial revolution Scotland looks at how tact builds trust - and what squanders it.

Proactive RTW Coordinators tend to be innovators—and innovators sometimes run into problems because the people they’re trying to help are suspicious of their intentions. This is not a new problem.   In 1800, Robert Owen, newly appointed manager of a large cotton-spinning mill in New Lanark, Scotland, observed that no matter what improvements he attempted to make in the workplace, workers suspected he was out to get them. ...

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