Articles

What is telephonic case management?

Tom Barton

The evidence and benefits

Telephonic case management has the potential to allow targeted delivery of the right support, to the right people, at the right time. It is intended as a complimentary approach to treating common musculoskeletal disorders and mental health conditions, alongside standard clinical healthcare. Telephonic case management isn’t intended to replace face-to-face contact. Rather, it should be seen as a combination of triage, therap...

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