Can job descriptions for case managers give us insights into state systems?

Craig Stephenson

We compare two jurisdictions

The role of case manager within the claims environment can vary from state to state. In New South Wales and Victoria, case managers work for private companies that administer the claims process. In the federal system and Queensland, semi-government organisations like Comcare and WorkCover Queensland administer claims, while in Western Australia, the ACT, and Tasmania, case managers work for the private insurers that carry the risk. The approach ...

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