The art of influence in return to work

Carolyn Mounce

Are the latest sales and marketing techniques an untapped resource in return to work?

We have all seen it. Two claims, similar injury: one with an immediate desire to get back into work, and the other who offers up barriers why they cannot go back.   When faced with the task of working with the claimant, the case manager expects, and often observes, resistance. The relationship can become one of adversaries, requiring coercion, manipulation or legislative threats to get an outcome. While this approach might at time...

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