Articles by ‘Carolyn Mounce’
Building influence without authority and how it can support personal injury management professionals.
The art of influence in return to work
What do you think of when you think of the words: injured worker, claimant, client, worker? Are your thoughts different? How does that impact return to work?
Well-chosen questions can give injured workers - and frustrated RTW professionals - renewed positivity and momentum.
Real influence is when you build from agreement, not from conflict; to align and lead rather than to try and overcome resistance.
To be heard is a powerful experience, and for your claimant it will make them feel safer, more secure and begin to trust.
Are the latest sales and marketing techniques an untapped resource in return to work?
Building immediate rapport in return to work can turn adversary into ally.