Articles

Disputes: at what cost?

A. Richey

If an employee is suspected of 'gaming the system,' is it worth investigating the matter further and entering into a dispute? We take a look at the costs involved.

According to Comparative Performance Monitoring (CPM) data, disputes occur in around one in eight claims in Australia.  The same report indicates  the average expenditure for a claim dispute is $11,970 for legal costs and overheads. One of the largest workers compensation insurers in the USA estimates disputed claims are almost five times more expensive than non-disputed claims.   Disputes increase the likelihood of...

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