Articles

"Termis" and tragedy

Gabrielle Lis

When injured workers are seen as numbers and claims terminations are rewarded at the expense of good claims management, the human cost is high.

Picture an office, open plan. Clusters of balloons decorate several workstations, scattered throughout. Each balloon celebrates an achievement, a bonus that will be paid to the company. Team leaders add a balloon each time one of their workers secures a “termi”, which is in-house lingo for the termination of a workers’ compensation claim. Now picture a woman sitting in front of her computer at home. She's writing an e...

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