Articles

Let go of toxic workplace 'emotional labour' in 2019

Astrid Helene Kendrick, University of Calgary

Deep acting at work could be a protective factor for employees in challenging situations, but it can also take a toll and lead to burnout.

What will you leave behind in 2019? Here’s one suggestion: toxic workplace emotional labour. Deep acting at work could be a protective factor for employees in challenging situations, but it can also take a toll and lead to burnout. If you’re an administrator or manager, you may have influence over that not only for you but for employees in your sphere of influence. As an education researcher, I have studied the emotional labour...

Members - please log in to read the complete article.

Not a member? Return to Work Matters Australia’s leading independent resource for return to work professionals. Click here to find out how to join.