Learning from Lisa's story — Key questions for supporting the mental health of healthcare workers’
A case study illuminates a critical aspect of healthcare — the mental health of those who care for others.
The call button flashes. Another patient needs attention. The emergency department hums with its usual intensity. For 3 years, Lisa, a dedicated emergency department nurse, navigated this challenging environment with compassion and skill. Until a series of events changed everything. What happens when the caregiver becomes the one in need of care? For Lisa, this question became painfully real after a series of aggressive patient enco...