‘BIG empathy’ is a RTW superpower
Jennifer’s story shows how hidden trauma can follow people into their jobs and shape how they react to and cope with events at work. She has a practical, human approach to building workplaces where mental health is recognised, protected, and valued.
When former teacher, Jennifer Chate, walked into the staffroom one morning, she expected the usual chatter between colleagues before class. Instead, her ‘micro-managing’ manager began screaming. A simple question about tablecloths sparked an extreme outburst in a confined space with 7 staff present. She spat. And she shook with anger. In seconds, Jennifer felt herself detach — she became numb, dizzy, unable to hear. A lon...
Published 20 January, 2026