Claimants rate Australian insurers' customer service

Gabrielle Lis

What do injured workers want from their insurers? According to the 11th RTW Monitor, a good attitude goes a long way - and Queensland shows us just how far.

Relationships can make or break return to work. We often stress the significance of the supervisor / employee relationship for injury management, however, this is not the only relationship that matters: senior management, co-workers and RTW coordinators also influence the speed and durability with which injured or ill workers get back on the job. While insurers don’t have the same kind of in-the-workplace sway, their relationship with...

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