Research Updates

Low-stress interactions matter more for longer-term claimants

Gabrielle Lis

What’s more important for durable RTW: RTW planning or the stressfulness of interactions between RTW Coordinators and injured workers? The answer depends on when you’re asking…

Take-home messages RTW coordinators who create RTW plans with injured workers increase the likelihood of durable return to work, as do RTW Coordinators who engage injured workers in low-to-no-stress interactions. The relative importance of RTW planning and non-stressful worker / RTW coordinator interactions changes over the duration of a claim. This might be because workers with a tendency to recover slowly need different forms of supp...

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